PRIVACY & COOKIE POLICY
orangegear.com
Effective Date: 5 Aug 2026
Last Updated: 5 Aug 2026
OrangeGear LLC ("OrangeGear," "we," "us," or "our") operates the website located at orangegear.com (the "Site"), including our public product catalogue and our private client store. This Policy explains what personal information we collect, why, how we handle it, and how we use cookies.
OrangeGear LLC is a U.S. company. If you are located in the European Economic Area, United Kingdom, or Switzerland, we act as the "data controller" for the personal information described below under the GDPR.
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PART 1: PRIVACY POLICY
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1. INFORMATION WE COLLECT
Public Catalogue - Contact Form
When you submit our contact form, we collect:
- Name
- Company
- Email address
- Phone number
We also use Google Analytics on the public catalogue to understand site traffic (only after you consent via our cookie banner - see Part 2 below).
Private Client Store - Checkout
For pre-qualified clients placing orders, we collect:
- Name, company, email, and phone number
- Shipping address (and billing address, if different)
- Order details: products, quantities, pricing, and order history
We only collect what's needed to respond to inquiries and to process and fulfill orders.
2. HOW WE USE YOUR INFORMATION
- Contact form details -> Responding to your inquiry
- Analytics data -> Understanding site traffic and usage
- Checkout details (name, contact, address, order info) -> Processing and shipping your order, account management
We do not sell your personal information and do not use it for unrelated marketing without separate consent.
3. WHO WE SHARE INFORMATION WITH
- Google (Google Analytics) - traffic analytics for the public catalogue, only with consent
- Shipping carriers - to deliver orders placed through the private store
- Hosting/IT providers - to operate the Site
We do not share client order data, shipping addresses, or contact details with third parties for their own marketing.
4. DATA RETENTION
- Contact form submissions: retained for 60 months
- Analytics data: per Google Analytics' standard retention period
- Client account/order data: retained for the client relationship plus 5 years for accounting/tax purposes
5. YOUR RIGHTS
Depending on your location, you may have the right to access, correct, delete, restrict, or port your data, and to object to or withdraw consent for its use. EEA/UK residents may also lodge a complaint with a supervisory authority; California residents have rights under the CCPA/CPRA.
To exercise any right, contact us using the details in Section 8 below. We may need to verify your identity first.
6. SECURITY
We use reasonable safeguards - password hashing, restricted access to the private client store, and secure hosting - to protect your data. No system is 100% secure.
7. CHILDREN'S PRIVACY
The Site is not directed to individuals under 16, and we do not knowingly collect data from children.
8. CONTACT US
OrangeGear LLC
4230 S MacDill Ave, Tampa, FL, 33611
9. CHANGES TO THIS POLICY
We may update this Policy from time to time. The "Last Updated" date above reflects the most recent revision.
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PART 2: COOKIE POLICY
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1. WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit a website, used to make the site work and to understand how it's used.
2. YOUR CHOICES
When you first visit the Site, a cookie banner lets you accept or decline non-essential cookies. You can change your choice at any time via the cookie preferences link in the site footer. Declining does not restrict your ability to browse the Site.
3. COOKIES WE USE
Necessary
- Purpose: Required for the Site and private client store to function - session handling and remembering your cookie choice
- Examples: Joomla session cookie, cookie consent preference cookie
- Consent required: No - always active
Statistics
- Purpose: Helps us understand traffic on the public catalogue
- Examples: Google Analytics (_ga, _ga_<container-id>, _gid)
- Consent required: Yes
We do not use advertising, retargeting, or social media cookies.
4. GOOGLE ANALYTICS
We use Google Analytics on the public catalogue to measure traffic, only after you accept the Statistics category. Google processes this data under its own privacy practices - see Google's Privacy & Terms page for details, or use Google's Analytics Opt-out Browser Add-on to opt out generally.
5. PRIVATE CLIENT STORE
Logging into the private client store requires a strictly necessary session cookie to keep you signed in. This cookie is essential to the store working and isn't part of the consent choice.
6. CONTACT US
OrangeGear LLC
7. CHANGES TO THIS POLICY
We may update this Cookie Policy as our use of cookies changes. The "Last Updated" date above reflects the most recent revision.